Is there any cost to have my case reviewed?
No. The initial case review is free and carries no obligation. We examine the broker, the payment flow and the likely recovery channels, and give you a candid assessment of prospects. Fees only apply if we formally take on your case, and only on a pre-agreed success basis for qualifying matters.
How long do I have to start a chargeback?
Under Visa and Mastercard rules, most retail disputes have a 120–540 day window from the transaction date, depending on category. Even where the strict window has lapsed, banks may accept disputes under internal goodwill policies or payment-services legislation. The sooner you contact us, the more options remain on the table.
My broker claims to be FCA-regulated — does that help or hurt?
It often helps. A legitimately FCA-authorised firm has formal complaint routes through the Financial Ombudsman Service and the FSCS scheme. Many "FCA-regulated" brokers are in fact clones, have had their licence revoked, or operate under an EEA passport — each scenario creates its own route to recovery. We verify regulatory status on day one.
What if I paid via bank transfer or cryptocurrency?
Bank transfers are harder but not hopeless: APP fraud rules in the UK and similar frameworks in the EU allow recovery in some circumstances. Crypto deposits rely on on-chain tracing to identify the receiving exchange and then coordinated law-enforcement or civil pressure. We will tell you plainly whether your particular payment method makes recovery realistic.
What kinds of cases does AegisClaim not take on?
We decline cases where the available evidence is too thin to pursue credibly, where losses are below roughly £1,000 (the cost-benefit does not work), or where the payment trail is so old and scattered that no realistic channel remains open. We would rather turn a case away than take a fee on something we cannot move forward.
How long does a full recovery usually take?
Chargebacks tend to resolve in 2–5 months. Regulator-led complaints typically take 6–18 months. Civil or cross-border proceedings can run longer, up to 24 months for complex matters. We always pursue the fastest viable channel first and escalate in parallel rather than sequentially.
